You can go to this place to spend time with your children for an hour or so, but it is not worth hosting a party.Īlso, they did not courage to send me the feedback form. Service they agreed to provide but did not provide: Service they agreed to and did not provide properly: There’s no lead car to follow and no instructor rides with you. Following drivers meeting with Crew Chief, you’ll drive an Indy-style race car for timed racing sessions. 59 mile oval track with 18 degrees banking in the turns. Service they agreed to and provided properly: DRIVE a full size, Indy-style race car by yourself on the Nashville Fairgrounds Speedway- a. They also did not provide VIP Birthday Club Membership for Birthday Child Enjoy one featured attraction each month They did not provide me with an assistant for the duration of the party as initially agreed.

I declined that due to their tone and approach and decided to pay the full amount. Management very rudely offered me a 50% discount on food. Sweet dish and drink also did not come on time. Food came 40+ minutes late and the kids did not eat anything. I organized my daughter's birthday party there. They are not interested in understanding or solving customer issues or providing them the committed services. Management is aggressive, unprofessional, rude, and has low moral values. How can you charge money and do not provide service? Very unprofessional and unethical approach. Both the David's do not understand the customer service or customer management. Based on my understanding of the discussion, your team did not share the correct information in the report. I provided the information to Kayla and I waiting to hear what action she has taken or recommended based on my feedback.

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